UseNext reply to our recent user review of their services

// 3rd Sep '09 UseNext reply to our recent user review of their services

About a month ago we reviewed some recent complaints about UseNeXT and drew a few points that we'd like to see changed. At the time we contacted UseNeXT for a reply but unfortunately received no response. However, an employee from Aviteo (the parent company of UseNeXT) recently got in touch and offered a response to all the points raised. The reply was in the form of a PDF document which is available for download at the end of the article.

While you may download the PDF, we'll be summarising their reply here:

UseNeXT, a service which provides access to the Usenet, is a product of Aviteo Ltd. Contrary to your opinion the company was founded in 2004.

Our exact words were, "UseNeXT, a rel­at­ively new com­pany on the Usenet scene (com­pared to the likes of EasyNews)", so we stand by that comment seeing as EasyNews started business in 1994, a full decade earlier!

The following are their responses to our points:

“If you’re going to offer a free trial, let people cancel it within the time specified.”

All new customers are offered a 14-day free trial with no risk and no obligation. They may cancel at any time during the free trial. The cancellation can be carried out by sending us a message via the online support form or simply by clicking on the respective button in the member area (see screenshot in PDF).

Besides, our contact information, including our address and phone number, is stated on our website so that customers can easily reach our support team in case of difficulties.

The trial period will be extended to a full membership only if the 14-day free trial is not cancelled in due time. The cancellation will be accepted until the very last minute of the 14-day term.

Moreover, debits are announced beforehand. Customers receive the following reminder notice one week - and again five and three days - prior to the debit: [see email in PDF]

Which is fair enough, we take their word that cancels will occur; this does leave us wondering about past cases where customers have been billed 2 years after cancelling however.

“Make it clear during sign up that failure to cancel will lead to a full years subscription being charged.”

The contract period is explained in detail at several occasions during the registration procedure. Users have to confirm that they have read and agree to our Terms & Conditions. They can complete the registration only after checking the appropriate box, otherwise the order cannot be completed (see screenshot).

In the course of registration users are also made aware of potential charges the contract entails. Furthermore, the Terms & Conditions are sent via e-mail immediately after registration.

[See screenshots in PDF]

Again, our point wasn't that the fact was missing from the sign up process but that it wasn't clear. We don't count small print hidden away in the Terms & Conditions box as clear; and nor do we count emails sent after you registered as clear and neither do the Plain English Campaign. Our point was also not that the user didn't realise they would be signed up to a monthly payment plan but that they wouldn't automatically assume they would have to pay for 12 months of service upfront: how is that fair and not meant to cause entrapment? There's a reason why other providers don't follow a similar path after their free trial periods are over (for example: Giganews, Newshosting, EasyNews all offer free trials and all only charge for one month of service if you forget to cancel)

“A faster responding and polite payments team, cancellations in the free trial period should not take longer than 24 hours.”

Our support team is available 24 hours a day, 7 days a week. Listed below are various ways to get in contact with us:

Online support form http://usenext.de/index.cfm?DL=sf.

Aviteo Ltd. Theresienstr 6-8, 80333 München, Germany

Phone: 0049 - 180 500 9602 // Fax: 0049 - 700 87 36 39 81 3

Most requests are responded within four hours. As has been mentioned above, it is possible to cancel the contract by clicking on the respective button in the member area – a mail to confirm the cancellation will be sent immediately. According to our Terms & Conditions the receipt date, which corresponds to the sending date as far as online cancellations are concerned, is essential.

We commend UseNeXT for allowing us to post their direct support details - if you need to test them and they work then get in touch. Especially if they solve any issue you may have had.

“Stop with the shill reviews, it makes the company look unprofessional.”

We are in no way connected to “jack0n” who posted (Fri Jan 30, 2009 11:02 am) on http://www.slyck.com/forums/viewtopic.php?f=9&t=26238&start=50#p505182 in our favour.

This self-proclaimed #1 UseNeXT supporter is not an employee of Aviteo Ltd. Posting shill reviews on our product is not our way of advertising our service, instead we prefer to convince with the quality of our product. We are neither related to nor do we wish to be associated with any kind of forum discussion about UseNeXT. In contrast, we support freedom of opinion on the Internet. We appreciate constructive criticism as well as positive feedback from our customers.

Thanks for letting us know, we've updated our old article. We hope it is clear why we and a lot of the Slyck community jumped to that conclusion. It isn't a practice that is unheard of.

“Stop claiming “big sites” like the ex-mininova supported you.”

It is true that we promote our service using various methods, including affiliate marketing and co-operations, which in our opinion is a legitimate and common practice. We would be glad to comment on this specific case if you provided more details.

It is absolutely a legitimate and common practice and we use them both ourselves - the point was raised because jackson (see above point) was claiming that UseNeXT was legit due to the fact mininova was supporting them. Obviously, as mininova were getting paid for advertising UseNeXT, there would be a very tenuous link with "supporting". But the point is moot if jackson was not an employee of UseNeXT.

“Two companies CCI Legal and Pro Faktura are chasing former accounts”

Yes, CCI Legal and Pro Faktura are working for us in accordance with the respective laws depending on the customer’s domicile.

Imposing a fee for provision of services is a common consequence. Outstanding payments induced by contract prolongation must be settled. If a customer is unwilling to pay the original invoice, a collection procedure will be initiated.

Concerning the user complaints cited on your blog, we would be glad to comment on these remarks as well if you provided more details.

We understand a fee is needed to provide a service; all we'll say on this is that we hope UseNeXT thoroughly check that they are charging the right users with 'outstanding payments' as we've heard a lot of cases where they may be chasing the wrong users. (see previous articles' UseNeXT comments).

As for the user complaints, we have told UseNeXT they are more than welcome to respond by hitting the reply link on the comments - we will personally verify the comments are theirs our end (Update: Aviteo have replied below, please read their comment and contact them directly quoting this post if you have issues).

If you've got your own story that goes for or against what they've said, please comment below or contact us on twitter @usenetshack.

Their official comment is available to view in this PDF.

djm posted by djm
This entry was posted in News Providers and tagged complaints, scam, usenext. Leave a comment.

37 Comments

  1. New Duke
    Posted Sep 4th, 2009 at 11:09 a.m.

    Nice hon­est fol­low up. Although I (like UseNext) am fairly new to Usenet even I can appre­ci­ate what a marvel­lous thing it is, so it’s good to see you ‘lead­ing the charge’ for con­sumers and get­ting such a thor­ough response from the provider.

    Seems then that maybe UseNext aren’t delib­er­ately mali­cious, but they cer­tainly do have an aggress­ive approach to billing and con­tracts. Will be inter­est­ing to see how they fare in the long term against other providers with a more generous/up front approach.

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  2. Aviteo Ltd
    Posted Sep 4th, 2009 at 13:09 p.m.

    “As for the user com­plaints, we have told UseNeXT they are more than wel­come to respond by hit­ting the reply link on the comments”

    We regret that we are not able to com­ment on spe­cific cases without know­ing the details. There­fore we invite you to con­tact our sup­port team dir­ectly via the sup­port form on our web­site http://usenext.de/index.cfm?DL=sf

    We will be glad to com­ment in detail on the indi­vidual ques­tions. Please state on your request that you are refer­ring to the review on http://www.usenetshack.com so that we can for­ward your request imme­di­ately to the depart­ment in charge.

    Aviteo Ltd.

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  3. Posted Sep 4th, 2009 at 16:09 p.m.

    Veri­fied as Aviteo (par­ent com­pany of UseNeXT). Many thanks for that, we’ll update the art­icle point­ing to this comment.

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  4. noondarkly
    Posted Sep 7th, 2009 at 10:09 a.m.

    I man­aged to get myself into this load of bull a few days ago. Luck­ily I found out (thanks guys) that it’s a scam and I can­celled today. I took a screen­shot of the “can­cel­la­tion done” and sent it to them via email. I also received an email from them telling me the can­cel­la­tion was con­firmed. I am going to save that email till I die, LOL.

    Also, whatever UseNeXT says, their fax num­ber is NOT work­ing, I tried to send a fax a few minutes ago.

    Krisztina

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  5. Aviteo Ltd
    Posted Sep 11th, 2009 at 14:09 p.m.

    Dear Kriszt­ina,

    We are very sorry to hear that prob­lems occurred when you tried to con­tact us via fax. Dif­fi­culties may in fact occur when send­ing a fax from out­side Ger­many. We apo­lo­gize for this incon­veni­ence and invite you to con­tact our sup­port team via the online sup­port form http://usenext.de/index.cfm?DL=sf if you have any fur­ther queries.

    UseNeXT/Aviteo Ltd.

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  6. Happy Customer
    Posted Sep 11th, 2009 at 21:09 p.m.

    Greet­ings Everyone!

    Let me just say that I’ve used UseNext for sev­eral years now and had NO PROBLEMS what­so­ever from the ser­vice and can only vouch for how good they are with speeds I’m get­ting well into my max­imum of 20 mb/s on the con­nec­tion and this is also use­ing SSL.

    The soft­ware they use is GREAT and easy to use, you dont need a news­reader or other bits of soft­ware either as its all in one with UseNext incl a chat­room and forums.

    I also saw many bad reviews at the time I star­ted my mem­ber­ship say­ing its a scam etc but I dont always take oth­ers words for it because you have to ‘test’ the water and make your own mind .. glad I did.

    For me the num­ber one prob­lem folk have with UseNext and why all this scam crap has sur­faced is because the billing sys­tem isnt 100% per­fect regarding credit card trans­ac­tions … I have always used PayPal with UseNext and this is no hastle at all because I SANCTION when the pay­ment is made, so noth­ing is cred­ited until I say so and this also means that until I do this I cant use my UseNext aco­cunt either, so I’m not use­ing credit I havent paid for … do you under­stand me here?

    Some­how in my opin­ion the auto­matic billing sys­tem for the credit cards is just doing its thing on aito and billing people incl the wrong ones per­haps? as paypal cus­tom­ers incl me have no problems.

    I’ve also pos­ted my own review on the ser­vice here on my blog http://itsamixturereally.blogspot.com/2008/07/usenext-offers-great-service.html

    If every­one did read the terms & con­di­tions they would have known full well any­how about the 14 day thing but UseNext could help them­selves out with it being on the front page in big­ger fonts so no one can moan.

    Lastly they are VERY SUPPORTIVE with e-mails via the sup­port link as I used them approx one month ago when I couldnt get onto the serv­ers. The response was fast and help­ful albeit didnt solve the prob­lem but they were right with it being on my end.

    I found out the prob­lem was that the MS update had installed MS Frame­work ver­sion 3 which had prevented the UseNext soft­ware from con­nect­ing to the serv­ers … only use ver­sion 2 of Frame­work otherwise you will lose your connection.

    Thanks

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  7. Jackson Moor
    Posted Oct 13th, 2009 at 06:10 a.m.

    sounds like employ­eer /shill mofo of usenext.

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  8. Paul Hayes
    Posted Sep 17th, 2009 at 12:09 p.m.

    I have had 3 con­tracts with usenext and the most recent end­ing end of 2008, in July 2009 I received an auto­mated invoice for 15.95 euros for a con­tract that I canceled in 2007 over 2 years ago. I logged onto the usenext site, it was show­ing canceled and could not under­stand how i owed money so far back when i had been pay­ing reg­u­lar premi­ums since. Then I received a let­ter from a debt col­lector ask­ing for 85 euros, I have asked for a copy of my con­tract and i did receive an invoice auto generated. The whole thing looked like a scam espe­cially the pro­fak­tura let­ter which asked for my bank details and date of birth, they stated that they do not accept cheques of any other form of pay­ment. There a hun­dreds of other people who are also being sent demand for accounts over 2 years old. AFTER LOOKING ON THE WEB I FOUND OUT ITS A SCAM AND THEY ARE BEING INVESTIGATED. PLEASE BE AWARE TO NOT USE THEM.

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  9. Prove It
    Posted Sep 21st, 2009 at 18:09 p.m.

    UseNext is not a scam as I have been use­ing it for sev­eral years no prob­lems at all. I’m the same guy who pos­ted before you as ”Happy Cus­tomer”. Sounds hard to believe what your say­ing 100% and if its true than UseNext need to sort it out.

    Provide proof here such as scans and links to your doc­u­ments with private info edited out. Its all TALK at the moment mate.

    You should use your words care­fully as it sounds like you are labelling the sys­tem as a whole scam when they actu­ally may be able to explain things plus where is your proof?

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  10. Paul Hayes
    Posted Sep 22nd, 2009 at 13:09 p.m.

    below is the ini­tial email I received, as you can see they are chas­ing me for a pay­ment in 2007 when i had been a pay­ing cus­tomer upto the end of 2008 without any con­tact regard­ing this so called unpaid amount.

    I will scan the let­ter from pro­fak­tura and put it on here, it will show they are ask­ing for my bank details and that they dont accept any other form of payment.

    Look at the dates, it doesnt make sense, I have been send­ing let­ters and emails to them for months and they have either been ignor­ing them or just send­ing me this invoice.

    There are other emails that are com­plete rub­bish, i will also send them.

    Date: Wed, 3 Jun 2009 16:21:52 +0200 From: [email protected] To: [email protected] Sub­ject: Reminder

    Reminder

    Cus­tomer Num­ber: xxxxxxx

    Dear Paul Hayes

    we have not yet received the out­stand­ing pay­ment for your cur­rent con­tract with UseNeXT. The reason could be a typ­ing error in your pay­ment details. Altern­at­ively, out-dated data may have been entered dur­ing regis­tra­tion.

    Please check your pay­ment details imme­di­ately fol­low­ing this link: http://usenext.de/index.cfm?sInkaUUID=D077FCE4-8EAD-432D-AB18-663940820453&sLangToken=ENG

    In case you are promp­ted, please enter this num­ber: D077FCE4-8EAD-432D-AB18-663940820453 and fol­low the instruc­tions.

    We await your pay­ment until 10.06.2009.

    Your Details

    Cus­tomer Inform­a­tion: Hayes, Paul xxxxx xxxxx

    Invoiced Item:

    Invoice Num­ber: xxxxxx Date of Invoice : 29.05.2009 dun­ning charge dun­ning charge:7329416 Num­ber of Items: 1 Unit Price: 5,00 Euro

    [UNXDE143] UseNeXT 30 (23.Nov.2007 — 23.Dez.2007) Num­ber of Items: 1 Unit Price: 12,56 Euro

    Net Price: 17,56 Euro Tax: 19% equals: 2,39 Euro Total Price: 19,95 Euro

    Date of Issue: 2009-06-03

    The amount includes reminder charges of 5.00 Euro. This amount is due 7 days after receipt of this noti­fic­a­tion. It can con­veni­ently be paid via the link provided above.

    If you have any ques­tions, please con­tact our part­ner:

    Phone: +44–8712001557 E-Mail: [email protected]

    Kind regards,

    Your

    UseNeXT team

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  11. Prove It
    Posted Sep 23rd, 2009 at 23:09 p.m.

    Thanks for the extra info buddy. I hope that Usenext/Aviteo Ltd get back and sort your prob­lem ASAP. I noticed the response here from them that you can con­tact dir­ectly them­selves, well I think they should do more in the open on this page so you and we know its being sor­ted out.

    Like I have said in the past, I have had no prob­lems with them but when things like this appear it needs sort­ing out oth­er­wise it does look pretty nasty.

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  12. Paul Hayes
    Posted Sep 22nd, 2009 at 13:09 p.m.

    As you can see they have data issues at UseNext or they are just try­ing to get extra cash, if you look on the inter­net you will see I am not alone in this matter.

    I would not be so upset if they would explain the debt other then an invoice which is incor­rect, but they have just for­war­ded my account to debt col­lect­ors and increased the amount with charges, I have just sent them let­ters today and would be happy to see them in court as I will be ask­ing for compensation.

    As for pro­fak­tura the let­ter will be pos­ted on here tom­morow as proof of how dodgy they are.

    if it is not a scam then its a data issue, if it is a data issue then why are they not look­ing into my case?

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  13. Aviteo Ltd
    Posted Sep 22nd, 2009 at 19:09 p.m.

    Dear Paul,

    thank you for get­ting in touch. You have been sent an informed reply which hope­fully solves the prob­lem. If you have any fur­ther ques­tions please do not hes­it­ate to con­tact us again.

    Regards,

    UseNeXT/Aviteo Ltd.

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  14. J Wasiqi
    Posted Jan 25th, 2010 at 17:01 p.m.

    Please cancel my free trial... Never received my log information, so I can't use your website support form(which is by itself, extremely frustrating, considering I now have to rely on emailing and posting on forums like this to get your attention.) I tried calling your support line 3 times at different times of the day(during which your website indicated it was active), and was unable to connect.

    Please fix this problem asap.

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  15. Prove It
    Posted Sep 22nd, 2009 at 22:09 p.m.

    Paul I hope all goes well and it gets sor­ted out. I can only com­ment from my own good exper­i­ences with the ser­vice and I dont work or have any­thing to do with Aviteo Ltd or UseNext whatsoever.

    I think it must be a data issue but like you say it should be sor­ted out and not ignored.

    Let us know how it goes.

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  16. Rabbit80
    Posted Oct 14th, 2009 at 09:10 a.m.

    To be hon­est, I have been using UseNeXT for quite some time now and have found it to be gen­er­ally prob­lem free. The billing side of things does need them to make some ser­i­ous changes though. I also have recieved a let­ter from Pro Fak­tura in the past for a can­celled account — the reason behind the can­cel­la­tion was that UseNeXT stopped accept­ing my credit card due to some prob­lem — I was advised to can­cel and cre­ate a new account. It took 2 calls to UseNeXT and 1 call to Pro Fak­tura to sort out.

    I have also had other issues with the billing sys­tem — such as the inab­il­ity to change credit card (unless a pay­ment fails) — I would also recom­mend using PayPal if you use UseNeXT services.

    What I would advise is that if you do need to can­cel / down­grade etc then you MUST do so before the billing date — fail­ure to do this will res­ult in the bill for your next period being auto­mat­ic­ally gen­er­ated — at which point if you fail to pay then UseNeXT become quite aggress­ive (even if it takes a few years)

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  17. Victim
    Posted Oct 30th, 2009 at 01:10 a.m.

    Hello every­one,

    There is a whole bunch of vic­tims right now in the Neth­er­lands who are chased by debt col­lect­ors on behalf of UseNext. Many of them unjustly, after they have can­celed their trial accounts that were setup two years ago. Oth­ers are chased for not hav­ing can­celed. Regard­ing Aviteo refer­ring every­one to the sup­port on their web­site, let me just say they keep refer­ring you to the Terms and Con­di­tions and fur­ther do not respond to any other issues you raise. For example, in the Neth­er­lands since some time ago it is illegal to silently extend the sub­scrip­tion after ini­tial free trial peri­ods. When reques­ted to provide art­icle num­bers of the Ger­man law based on which UseNext oper­ates (accord­ing to their own TC), they keep silent. One of the debt col­lect­ors they hired to claim pay­ments from (ex)clients, can­not be reached neither by phone nor by email. I would be happy to get some kind of explan­a­tion of these issues from Aviteo.

    Regards, Yet Another Victim

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  18. Can you say scam?
    Posted Nov 10th, 2009 at 16:11 p.m.

    Thankfully, I never used Usenext. I read reviews of premium providers and ended up going with Astraweb which as of date is great.

    Usenext = the way to not do business. That is like biting the hand that feeds you. I feel for the people that got screwed over. Having a confirmation of cancellation in hand should be enough for any company to "correct" billing issues but these guys are just jokes.

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  19. Posted Nov 11th, 2009 at 09:11 a.m.

    Astraweb are indeed a good provider, thanks for your comment.

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  20. DJ0530
    Posted Nov 10th, 2009 at 20:11 p.m.

    I have had UseNext for over 3 years with NEVER A PROBLEM. Their support can be slow and if you somehow over pay, getting refund is slow. Overall, I have nothing but positive feedback for UseNext.

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  21. Posted Nov 11th, 2009 at 09:11 a.m.

    Overall, I have nothing but positive feedback for UseNext.

    Except for your 2nd sentence?! You should not be able to overpay and any billing or support related issues should be carried out quickly, including refunds. Other providers manage it for the same price, if not less, that you pay to Usenext.

    As soon as these issues are in the past we can probably recommend their service as we've heard very little complaints about the service quality itself.

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  22. Ripped-Off
    Posted Feb 19th, 2010 at 16:02 p.m.

    I signed up with Usenext last April and all went well - fast download speeds and a decent enough selection of content (although there is vastly more German content that English). then in October, my 25G monthly download allowance disappeared overnight and so did my next months allowance. So I lost about a sixth of the years download overnight. I called emailed customer support to find out what had happened - I thought it was just a glitch but basically got the runaround from them - a circular set of standard responses that were unhelpful and unrelated to my issues. So, I then phoned them up on their premium line support number and spent ages trying to explain the problem and how I felt to one of their representatives, who basically said - tough luck, your account has probably been hacked into and you have to buy more from us to replace it. On posting this experience to the Usenext forums, it turns out that this is a well know problem - I was told that there are even applications out there to generate passwords for accounts to hack into them. So, I had to get all my passwords changed and carried on. Well, 4 months later and the same thing has happened again - 25G gone from my account overnight. No interest from Usenext and no attempt and any security fixes to stop this from happening. Needless to say, I will not be giving them any more money.

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  23. danny 1
    Posted Apr 13th, 2011 at 18:04 p.m.

    Do not go near this company. they are a scam.

    I was really happy with them at first but then out of the blue they suspended my account for non payment even though i had paypal records,

    paypal refunded the payment i made to them and now they sent a credit agency after me for £34 not explaining what for and ignoring my emails,

    i have all receipts and cancellation email,

    they are absolute cowboys - anyone who says otherwise is probably an employee of theirs

    Warning!! you will run into trouble with them!!!

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  24. Posted May 9th, 2011 at 20:05 p.m.

    Walls have ears.

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  25. Posted May 9th, 2011 at 20:05 p.m.

    Even the lion has to defend himself against flies.

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  26. Big_T
    Posted May 15th, 2011 at 14:05 p.m.

    Been with them for at least 4-5 years and never had a problem, signed up for a monthly account and have never looked back. I get full use of my 50MB line so I am very happy.

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  27. PSR
    Posted Jul 23rd, 2011 at 20:07 p.m.

    I've been a client since 2005. There were some problems in the beginning but it turned out that they were just communication errors, grammatical errors and failure on my part to TRULY READ THE USER AGREEMENT. Other than that, I have never had a problem that could not be rectified by accurately clarifying the problem. Simply saying "those f--cking bastards stole money from my account" does nothing but mislead people. Once admin is made aware of exactly 'what went wrong' they fix it and usually add a few gigs free for your trouble. Don't let a language barrier taint your view of Usenext. When all is understood, errors are rectified and timely.

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  28. n-kb3
    Posted Aug 3rd, 2011 at 11:08 a.m.

    In the real world an honest company would consider itself very lucky to have their customers so happy with their services that they are willing to defend them in such a hostile environment. Not only defend the company but show praise for their outstanding service.

    Yet here this seems to be the case here. If I were a thinking man I would wonder why there are so many website out there saying that Usenext is a scam. Yet so many people show up to fight for the companies honor.

    Hmmm… Why would a happy customer even think to check google and find a site like this? Makes me wonder indeed.

    For those of you who know why you are here and that you have been a victim of shady business practices you will not have long to wait I am in the process of setting up a website to collect names for a class action suit. We will be going after Usenest in Germany, the UK and America. Usenext has bullied and tried to intimidate the wrong lawyer.

    Please check back for a link to the website. For those of you, who may be thinking that you might run into problems for using the portal to usenet that Usenext service provides, don’t be afraid to sign up. There are thousands of legitimate reasons for having access to a usenet portal.

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  29. me
    Posted Nov 2nd, 2011 at 04:11 a.m.

    a happy customer may be looking for a site like this when the MPAA sent a letter to the US Trade Representative with UseNext's name listed as a provider associated with piracy.

    http://torrentfreak.com/mpaa-lists-notorious-pirate-sites-to-u-s-government-111028/

    I came looking for if the program is anonymous or not. Instead there is a ton of bullshit complaints that need to be addressed between the customer, their bank, and usenext if there are billing issues.

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  30. Lycanthrope
    Posted Nov 4th, 2011 at 23:11 p.m.

    I've been using UseNext for about 6 years now. I've had some occasional connection issues from time to time, but otherwise I've been quite satisfied with the service. For comparison I also bought some volume on Astraweb and tried to use some reader clients, but found it soar and I gave up. A good joint solution was to search for the .nzb on UseNext and then download with tgecAsteaweb account.

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  31. magpie
    Posted Jan 30th, 2012 at 12:01 p.m.

    I have been with usenext over 5 years now, i must admit when i first joined with usenext i never paid for it, but they tightened there belts and u now have no option but to pay, In all honesty i would not use usenext if it didnt have the chatroom as there are many more providers out there who are cheaper and UNLIMITED. i have had many accounts which i have cancelled and have never been billed more than i should BUT what i do know is u cant make a new account with the same card you used on a cancelled account this goes for the emaill addrees you use too....OK then here are my ratings....Download speed 9/10.....i max my bandwidth BUT usenext have problems when u cant download at all so i deducted 1 point......support.....10/10 if u cant get an answer in the chatroom then u hit unlucky as there are some fantastic long term serving members and oh yes 1 or 2 mods are ok too lol (messin).......Available files to download...5/10....too many fake files and passowrded files, but i must say usenext is by far the best for music, if u learn your trusted uploaders you should never have a problem with fakes, but not every1 ihas been a member for years and some dont even use the chatroom (OO).....anyways i havent really got anything bad to say about usenext apart from GIVE US UNLIMITED DOWNLOAD FOR A FIXED FEE !!!!!

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  32. DuelAgent
    Posted Apr 11th, 2012 at 09:04 a.m.

    Magpie get a life man you're a weak scummer that lives in chat and collaborates with the only chatters in the room. Abusive users and moderators. Every good moderator is gone. All that's left are the trolls that are fetching their next drunk internet wife. You've never used another client because they don't have chat rooms you can live in so what do you know of quality. Fatous Flock

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  33. fergi
    Posted Mar 9th, 2012 at 08:03 a.m.

    Late to the party: I've been using Usenext for about 4 years now, I first signed up out of desperation for a file. I remember having some weird login issue early on but i used their support and they figured it out for me. Another time they had server issues and I wish they'd make it more clear when it's known server issues and not me (sometimes i just needed to restart, reset a router, etc I have no idea why). Now if there's something that looks like a server issue, I look at the forums and there are usually people going "the servers are down" and I just wait for a bit.

    I've basically kept using it because every time I've tried something else it's been really inconvenient and complex to figure out. I consider myself pretty knowledgeable around a computer and programs and all since I work in the field, but needing to coordinate between a client and your news server acct was a huge pain when I tried, all the interfaces were extremely antiquated. Usenext has a VERY robust client that they update frequently, it has a lot of really nice features and they've added more and made it better over time. Stuff like a comment section on a file so you'll know if it's password locked or something, the option to automatically extract a file, nice search engine.

    I've been looking around for cheaper options since the conversion rate to euros is killing me inside. Usenext has really good retention numbers (~1000 days) and that's been more important to me than the data transfer limits, I've haven't come close to my limit in a long time and the few times when I did hit my limit they'll start you on your next month's amount right then with no extra charge.

    Don't get me wrong, they were jerks about their account stuff at first, they felt kind of sleazy like a used car salesman. Not out right illegal but pretty slimy. I think now they've cleaned up their act a lot! I've seen steady raises to my transfer limits over time to match new, better pricing offers, and several times a year they surprise you with added transfer amounts for a holiday or something like Germany in the World Cup, things like that. And server issues have been less and less frequent and they take less and less time. And now they alert you days before your account is going to renew to make you aware.

    Their advertising techniques were what scared me, something about their site looked super scammy + their choice of ad placement. But it worked out for me. I don't disbelieve other people having scary experiences though, like I said, early on they were pretty questionable. I can't hold them to TOO high of standard though, I mean, c'mon, we all know what we're using it for, right?

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  34. Karen
    Posted Mar 19th, 2012 at 21:03 p.m.

    I have been a happy customer since 2007. However, as of March 14th they are unable to bill my PayPal account. Paypal states they have no record of an attempt for payment. I am unable to initiate payment to Avieto through Paypal either. I have had several emails stating they are looking into the problem, but I feel as though I have been ignored and my account is now blocked and/or closed. They advised me to open a new account and make different payment arrangements but the same problem is happening with a Visa payment. My credit card has no record of a payment attempt by Avieto and I am unable to initiate a payment through the UseNext Website. So I guess after 5 years it's over.......

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  35. Wecan
    Posted Mar 28th, 2012 at 01:03 a.m.

    Would be nice if they are still able to refund and cancel accounts via customer support system ...even to this date. It appears that it's not the case any more since the system is now wasted by spam bots. To the successive inquires of cancellation after the first one, which was declined for no basis given, the only content is:According to our records, your question has already been answered. This company's customer support is in vain, and does not grasp the concept of requested statement basis.

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  36. randoz
    Posted Apr 6th, 2012 at 15:04 p.m.

    HI , i registered a fake info in usenext but then i stopped in a half way , i didn;t click order now or checked the tick box.

    will i still get charged ? then i clicked forgot pass and entered the fake email that i used to sign up with and then it said : this email was not found

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  37. randoz
    Posted Apr 7th, 2012 at 04:04 a.m.

    Well i signed up on usenext and i didn't activate my account : 1.want to usenext 2.filled sign up page with fake info 3.and i havent checked the agreement box and i didn't click order now... ( i stopped at Order data page)

    will i get charged ?

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