UseNeXT, a relatively new company on the Usenet scene (compared to the likes of Easynews) has been under fire recently for acting much like a scam site. UseNeXT is different from other providers in that it supplies it's very own client designed to make downloading from Usenet easier to the average user. However, complaints vary from free trials not being canceled to random invoicing of users 2 years after they last used the site. We look further in to what seems like a growing problem.
Next-generation downloading is the motto for UseNeXT, an unfiltered gateway to the world of Usenet. PC Advisor
With glowing reviews from such established sites as PC Advisor, you would be forgiven for thinking that UseNeXT acts as a moral company. And indeed, if you are willing to take the risk with your credit card - the amount of complaints about the actual service/connection and the client itself are relatively low. What has got the usenet industy in uproar however are UseNeXT's business practices and in particular, how they go about handling monetary related issues.
On the grapevine..
Complaints against UseNeXT from around the web
Our research has shown a staggering amount of outstanding complaints against UseNext around the web; some people have clearly been so angry with their treatment that they have posted on multiple sites warning people of the dangers. Here, we showcase just a few of the unique ones:
I just signed up for the 14 day free trial, with the site claiming they WOULD NOT charge my card UNTIL AFTER the 14 day trial period and of course there's a bloody charge for 82 euro the next day!! I sent a support request and it came back saying there are 328 tickets and they'll get back to me in 32 hours. Yeah, right. I called my bank and I will dispute the charge but that probably won't work. But I'm so not going to pay it, don't care what the bank says. I know, I know my own bloody fault for not researching but damn, I'm so irritated!!! ARRGGHHHH!!
It looks like they are going to charge me 95.20 Euros and I cancelled before the trial was over - reading all the other messages on here everyone seems to say they have had a bad experience but I havent seen anyone that has cancelled before the trial ended and still looks like being charged. I hope someone can help and tell me what happened to them or tell me how I can stop them from charging me. both from slyck
IF you read all the fine print and unclick the default boxes with which they screw you for payment for downloading it is free - but in a rather malicious and money grubbing fashion you get charged when the system reverts to the default pay setting. from CNET
A nice big bill for something I've never used. Save yourself grief and stay the hell away from these cowboys. If you want newsgroup access sign up for giganews.
Usenext is a scam. My credit card got charged twice upon signing up for the free trial, even though it shouldn't have been charged at all. As if that were not bad enough, I never even received an e-mail with my account information. I am paying for an account that was supposed to be free, and I cannot even access it. Thank God I can charge back through my bank, because UseNeXT is a joke. both from FileForum
And they go on and on; you know the situation is bad when a google search for UseNeXT returns "usenext scam" as a similar search term at the bottom of the first page. (Or type usenext then space on the front page to see what results Google suggests to you...)
So what seems to be the problem?
Put simply, UseNeXT need to sort out their business practices
We've put together a list of points we want UseNeXT to implement before we can even think about recommending their services; with the old adage "you don't get what you don't ask for"..here goes:
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If you're going to offer a free trial, let people cancel it within the time specified. People may indeed come back to your service if they enjoyed it and simply don't have money now - they won't if you charge 12 months of service upfront to their card.
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Make it clear during sign up that failure to cancel will lead to a full years subscription being charged. Check it out yourself, nowhere through the whole process does it mention exactly how much will be charged or even for what plan (if you don't cancel).
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A faster responding and polite payments team, cancellations in the free trial period should not take longer than 24 hours. The time at which the cancel notice was created should be the time taken for cancellation, not when you get around to dealing with it (and hence they get charged automatically). There is nothing stopping you from doing this solely on-line with no human interaction.
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Stop with the shill reviews, it makes the company look unprofessional. For those not in the know, shill reviews are reviews left on sites by a company for themselves and by themselves. Check out a disgraceful example on the slyck forums.
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Stop claiming "big sites" like the ex-mininova supported you. They were affiliates (i.e. they got commission for each sale) and hence an advertising deal - you can't honestly expect consumers to believe an advertising deal counts as full support for your service. Do Marks & Spencers support the Daily Mail because they advertise in it? No.
And to conclude..
We won't be recommending you to sign up for UseNeXT's service
Due to these findings, UsenetShack will not be promoting UseNeXT until they can prove to us that these problems have been remedied; we cannot tell you not to sign up - however we can recommend you not to and that is our current stance. We would like to see other review sites do the same, especially PC Advisor who should not be above promoting services just because they get paid a large commission on sign ups.
If you were about to sign up to UseNeXT, why not try some better alternatives*? Sure you won't get the "free" client to download with but there much better usenet clients out there anyway.
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Giganews - Who offer a 14-day trial you can actually cancel! Standard of support is unmatched.
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Binverse - A similar service to UseNeXT with an easy-to-use free client.
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Newshosting - Another great service provider we love, and they're offering a 14-day trial period.
If UseNeXT wish to comment on this article they are more than welcome to post a comment below or use the contact form to get in touch directly.
*Help us out by signing up via those links, we do get commission on them but unlike other sites we don't promote services we wouldn't use ourselves.
Have your own UseNeXT experience? Post a comment below - it's free (unlike a UseNeXT free trial account).
137 Comments
This scam is now rife. Two companies CCI Legal and Pro Faktura are chasing former accounts going back in some cases 3/4 years!!!
They are sending demands with menace and charging so called admin fees. This whole thing is not just a scam but a serious fraud. Aviteo turnover last year 38,000,000 Euros be warned.
The whole legal point of the claims is that Aviteo/Usenext never renew download limits unless you pay first . It is therefore not a contract but PAYG.Therefore people are only paying for what they use. By not renewing the download Limits Aviteo/Usenext are walking away from their own contracts and making them void.
Usenext business practice is fraudulent and the activities of both CCI Legal and Pro faktura are being reported as well as Aviteo to both the British and German police.
Do not pay these companies anything at all if you are chased. REFUTE the claims on the above legal argument. We have and won every time on this argument and the DCs for Aviteo/Usenext have backed down and closed the files.
You have been warned.
Thanks very much for the reinforcing comment John. It’s a seriously worrying situation and something that we will be keeping our eye on.
For those that have received letters from UseNeXT, CCI Legal or Pro Faktura demanding monies: please check this forum thread at the Consumer Action Groups website. It details many people in the same situation and how they went about their replies, including template “prove it” letters ready for you to send.
Please get in touch if you’re going through the process of battling UseNeXT, we’d love to hear about it as I'm sure they will too.
Usenext is really a scam, please dont even bother.
I signed up for usenext and let me just say I was lucky. I found out it was a scam the day after I signed up, and cancelled my card straight away. The Abbey fraud team were really helpful and said that because I cancelled so quickly, that usenext would not be able to take any money whatsoever from my account. Please don’t be fooled by this, it will leave you with restless nights when you have to be at work at 9.30 :(
Thanks Emma.
Another tip in using services online is to always use a credit card not your debit card. Using your credit card gives you additional protection against stuff like this and also if the company goes bust or something — the credit card card company is liable to refund the money lost.
I signed up for the free trial period. Cancelled the same day as I did not like the product. Got a confirmation of that. 2 years later I get a bill for subscription from them. I sent them a copy of their confirmation of my cancellation but they just forwarded their claim to a debt collector. Rather than pay I went to a lawyer who wrote the debt collector and then I heard nothing. My own guess is that they had hoped that after 2 years, I would not have my confirmation saved. Most of the times I don’t keep mails that long but I had some strange feeling already then.
Thanks Michael. Did you end up paying for the lawyer or was it a favour/free? If anyone else is worrying that they’ll have to pay out for a lawyer, there are plenty of free alternatives including sending them a well worded reply yourself asking for evidence that you owe them monies. Remember, the onus is on them: in no case should you pay them just because you fear being charged more by a layer anyway — this is what they want and why they do it.
Hi, I have an insurance for legal services so it costed close to nothing. But even if I would not have had that I would have tried myself or even paid the full price. I rather put the money in the pocket of someone who does an honest job than enriching people who act like this company did. Though naturally I have no proof of it, I have the feeling this was the plan from them all the time. Hoping that people would have erased the cancellation confirmations after two years and then slap them with a bill for that time of non usage.
Indeed, could well have been. I would like to say I’ve had a reply from them over this issue but getting hold of them is like trying to catch a slippery fish.
Update: Usenext got in touch.
I had the same feeling. I wrote to them enclosing THEIR proof of cancellation of my trial subscription but.…… They opted not to react to that. I guess trying to bully people into paying is a better way. I had and have never ever used their product to download a single bit. Quite frankly, the software put me off even trying. Good luck and I hope you can clear your situation with them. Don´t give up. Don´t let scam people steal your money.
I have Usenext experiences for the last 1 1/2 years. Regarding to the payments I never had this problems as described here. But I didn’t pay by credit card — I payed by Paypal. But for this I had different problems with them and finally I cancelled my account yesterday:
As I’m searching since yesterday for a new provider, I have realized, Usenext (which is in fact a German Usenet provider) is like all German Usenet clients more expensive. But even this was not my problem:
I live in Asia and I have a 3mb line. I never had problems with my download speed. But since 4 month my download speed went down. And always the same: a few kB (2, 3,), than up to 300 for a few seconds, than complete disconnection and so on. I also found out, files stop with download speed, when the files end or when the files begin to download. Usenext always told me, this are for sure my router settings or my ISP blocks or limites the ports. The first time I really believed that I’m to stupid to setup my router and computer. But, when you’re downloading a few GB and all — really all — downloaded files are incomplete because of the disconnections, you come to the point to say — enough!
But now — a few adsl optimizers, different computers, different connections later, several uninstalling and re-installing different client versions and reading on their own forum, I have to say: many people are having the same problems, support is extremely bad (always standard answer — must be customers connection or settings) and the forum mods (the forum belongs to usenext, the mods just wrote :now we fixed OUR servers”) always say, when people complain the bad support in the forum: “We are only the mods here, this is no support” and things like that.
Additionally, this month I downloaded from my 50 GB 18 GB and had than less than 10 GB left. I tried again a download of 9 GB. I ended up with the need of another 3 GB, because of the 9 GB download, 6 GB downloaded used the 10 GB. I’m sure everybody agrees, there’s something wrong. Answer from Usenext: they don’t see any mistakes on their side. Must be my problem…
I can only say — stay far away from Usenext. Support zero, many server problems, bad download speeds etc. etc.
Their forum is splitted into 2 parts — German and English (when you sign up with Usenext on the German site, you are only allowed to write in the German part, when you signup with the English site, you’re only allowed to write in the English part) and the German forum ist full of complaints especially from the last few month. Reactions from the mods: forget it.…
Hi Tom, thanks for that — UseNeXT have actually written a reply to this article and we’ll be posting it within the next few days. It’s an interesting read but they do deny a lot of it.
My God I’m glad I didn’t sign up to UseNeXT, I live in Germany and from my experience German customer support is rather poor at the very least.
It will be interesting to see the response from UseNeXT,
Judging what I read here and else where UseNeXT, is surly to be avoided at this time.
I’ve noticed these so called ” newsgroup reviews ” gives little mention to payment issues , customer service these issues seems to be side stepped.
It’s about time some of the other review sites stopped thinking the cash incentive to ” Review” certain providers and look at the customer service in full detail.
What do you think?
Hi Colin — their comment will be getting posted late tomorrow.
I’m not sure if you’re talking about a site in particular but if so, we can’t comment as how any one site acts is completely their business. You must also note that while we remain impartial, we do also take payments [on a commission basis, not Mafia style ;) ] to keep the site running, you’ll just have to trust us on the impartiality front front! We do however try and stay as transparent as possible..and yes, we agree with your last point fully — we would feel kind of dishonest recommending a service we hadn’t tried ourselves (and therefore will say if we haven’t!)
I too found that today they took 95.35 Euros from my account I called them on the telephone 00491805 009602 and was told that a year's subscription was taken because my trial period was over. Further, they told me that it was my fault as I had not responded after the trial period and that it was clearly stated that that was what had to be done - it does not. I made her stay on the line whilst I went through the process of cancelling my existing contract, opening a new one, paying a month's fee in order for them to reund me. I too used PayPal which is now showing my refund so hope that's the end of it. It may have been worse had I not been able to phone them, or not wished to carry on with them on a monthly basis (as I do quite like it) or had I not used PayPal. But would advise people to stay away from their "Free Trial".
I had my first letter from Profaktura about 1 month ago asking for 89 euros for unpaid access to usenext from 2005 like many others, and like many others after seeing the CCI site ignored it. I then received another letter from Profaktura 2 days ago saying the following —
This is word for word, and again, I shall ignore it until the amount keeps dropping and letter eventually says, we will pay you for the hassle here’s 89 euros for you!!
Anyone else received one of these?
Hi Dane,
Thanks for the interesting letter. Before I start, this is merely an opinion as we’re not qualified to talk about legal/monetary matters. We’re not suggesting that you were going to pay it, but if paid that 29 euro you may be admitting guilt even if they say you are not depending on local laws.
For everyone else a tad confused: debt collectors usually “buy” debts from other companies. This may sound ridiculous but the seller of the debts gets money for something they would otherwise have not and the buyer of the debts gets the right to chase that money: which is probably more than they bought it for. Even if they reduce the payment they still might be turning a profit, which could indeed be what is happening here. Again, we can’t comment officially on monetary/legal matters as we are neither lawyers or FSA registered and therefore these are merely our opinions.
Good luck with any future proceedings and keep us notified. Cheers.
UseNext have replied and we have posted our thoughts on the article here: UseNext replies to UsenetShack
The fuckers charged me with 95 euro’s, i don’t have that amount of money. i’m only 17 years old!
@ Matthijs van Kooten,
I assume you are a Dutch boy. I am a Dutch girl. In Holland there is a website, that is dedicated (of course in Dutch) to the practices of UseNeXT. this website you can find posts in Dutch is as follows:
http://www.belazerdophetnet.nl/viewtopic.php?f=38&t=590
I will post this site on the above mentioned website. In Holland nowadays we have a Consumer Authority to which you can aaply for complaints as published here. I have already written to them, but I will also draw their attention to this website.
Kind regards, Menneke
I wish all countries had authorities like that. Citizens should be protected against sharks. If the sums involved were higher they would have been out by now. But, as the sums are relatively low, I am sure plenty of people just pay and shut up. That is no way to make an honest living.
@ menneke
The site is not available :(
@ matthijs
When I click on the hyperlink the site comes up!
But it has been very busy so give it a try!
I had the same 12-month charge with the 2-week Binverse free trial. They sent me a reminder to cancel, but stated in the email that I would be charged only for the sum equal to one month if I didn’t. In the end, I was charged for 12. Given the usual runaround when I protested. They lied that they can’t do refunds, but I later saw them offering refunds to overcharged customers on ComplaintsBoard. Binverse is just as dishonest and scammy as UseNext. Beware!
I am surprised to read this about Binverse. I have used their programm for two or three times: after that I cancelled my account. Now I only get mails to come back and they offer me a cheaper amount. As I do not need Binverse anymore, I did not reply to these emails.
Note: I had no 14 days trial, because I did not trust Binverse. Then I got an email to try again, but that failed from their side: I had to take an account and I choose for the monthly one. I am curious if I will hear something about them!
Here in Holland we alwasys say: a warned man counts for two! So I do!
Hi,
We'd be interested to hear more about this as we haven't heard similar stories from other Binverse users. We have a close relationship with Binverse and should be able to get any issue you have sorted. Get in touch!
(Unfortunately the user didn't leave a valid email address so unless they return we won't be able to follow this up, therefore take the comment with a pinch of salt)
If you want to hear more about this you can contact me. I know menneke from a Dutch internet forum, because he have the same problems with usenext like me. Maybe it s an idea to collect usenext casualties from different countries to stop this criminals.
Hi Mark,
We actually wanted to hear more about the user who posted as "Binverse Victim". Menneke was surprised to read such claims about Binverse and so were we that's why we wanted to get back in touch (as the original poster didn't leave a real email or username).
Cheers, djm
I signed up for UseNeXT's trial thank god using there v5.02 trial client which lets you just enter your e-mail address and no credit card details needed and they send you a username and password.
After reading this article i'm not surprised now that I never actually received the e-mail with the login details.
I have used "Usenext" for 4 years at a cost of 82 Euros for 15Gb a month downloads,The system is idiosyncratic but certainly not a scam. I decided not to renew as the last few months have been a problem downloading quality movies in English.For the Russians and Germans it is still value for money.I hope Demonoid returns soon.
Hey guys,
I ve read this article and i can tell you that there are a lot of casualties in Holland to.
Usenext is a big scammer. They are misleading people by surpise them with a free 14 day trial, but afther this, in the most cases a few years later, they try to get a lot of money.
At the moment we make contact with a 2 weekly computer magazine and now they are making an article about internetfraud en cases like this usenext scam.
I ve got 1 advice to everyone: Don't make deals with this criminals!
Thanks for the comment Mark, it's a shame we don't have anyone who can read Dutch to give that thread a proper read (everyone else: click Mark's name to read the thread yourself).
If they can speak English we'll be more than happy to hear their stories, especially if they are more recent. We would have hoped Usenext would have sorted their billing issues by now but if they haven't, perhaps we should have another follow up post.
Cheers, djm
I come from the same forum "belazerdophetnet", the amount of Dutch people having received a mail from a debt collecting agency seems to be tremendous.
Even more hilarious is how Usenext is contacting it's customers. You take the free period, you do NOT get properly informed about the current situation and the future situation. In some cases, not even at all. Because you join on a whim, you completely forget (like most people WILL do) about Usenext and disappears into the back of your mind. Their method of informing you is extremely MARGINAL at it's best. The best example of course, is that I do remind (after having joined Q3 2007) this 1 mail, months ago that I have an "account" at Usenext. 9 out of 10 people will consider it spam and toss it in the mailing bin.
A few months later: "hello Debt Collector Agency", etc. You respond immediately and suddenly you remember. Cancelling your account straight away for example and you get the most wonderful and strange bit of info on your screen (translated out of Dutch freely): " Your account is supposedly to end in 07-07-2008 "... Talk about making assumptions... Wow.
What it comes down too, if you look carefully at how this poor excuse for a company communicates and read between the lines -- a probable well laid plan emerges: one is making sure all the legal bits are covered, communicate in a minimalistic manner making your clients completely forget Usenext, and then after a considerable amount of time (most victims 2 years without notice!) scare them into paying.
I could go on and on about this company and spit out the filth, but I grow weary of them... All in all I'm calling out for at least a rebrand: "AbuseNext" or "UseNever".
I'm forgetting one essential bit of information that has been translated into Dutch on Belazerdophetnet.nl that is in the T.O.A. of Usenext: "In addition to the regular cancellation details and withdrawal rights, customers are treated very obligingly when disagreeing with an unwanted contract extension. If a customer adamantly states that he does not want a selected package, he is granted a refund for the billed sum and the account was closed."
First of all: I am not a man, but a woman!
I have some information for you all and I will paste this in this comment:
Europees Consumenten Centrum
T. 030-2326440
F. 030-2342727
Postbus 487
3500 AL Utrecht
The Netherlands
E. info@eccnl.eu
I. http://www.eccnl.eu"
You can call them on monday and friday. Note: this is a DUTCH telephonenumber, but as you see you can also write down your complaints. Lots of success!
Oops! Sorry Menneke, that was a bad assumption on our part.
Thanks very much for those details, hope it helps someone out.
usenext broke the first rule about usenet: do not talk about usenet -- and they did it with an x10 style spamming campaign
tsk tsk
I kinda never researched and did the free 14 day trial. I sudenly cancelled after about a few hours of openining the account but I'm now really scared it will happen to me.
I cancelled the account through their website and I received an email telling me "Your contract will be terminated on 25.12.2009, there will be no renewals."
I'm a Student at college so don't have much money and now I'm just worried. I did send an email to them also asking to close the account and they sent an outomated one back I think saying it had been forwarded to the correct department.
Hi, thanks for you comment.
Personally, I wouldn't worry too much as you've cancelled it fairly quickly. All I would do is follow it up (like you have infact) and make sure that they do push the cancellation through. That and keep an eye on your bank account, if they charge a single penny get in touch with us straight away and we'll do our best to get it sorted for you.
Cheers, djm
Hey me again, sorry thought I'd use the same name so you know it's me.
Anyway after not receiving an email to the first email I sent them. I sent another email to them about the issue after going to tbe bank and being told there was 2 "pending" transactions for around £5 and guess what! Got a response a day after. Wow what went wrong the first time?
Anyway I asume it will be ok now cause they said:
I assume now that this will correct itself or should do at least now on my Internet Banking.
another victim of usenext, living in france money taken out on a paypal account subscription paypal refused to refund (of course because of all the money they are earning of them) have now taken off all my credit cards from paypal so that no other fraudsters can use the same trick,. They ignored my first ten emails sent on their paypal@usenext.com email address then threatened court action and they started replying, all their emails to me have a fench address on but they have just claimed they haven't an address in france (on an email finishing with their french address) But since they have a french address on it i can take them to court, they are breaking french laws, according to the sales tax (impot) here they should be paying TVA in france, also talked to the gendarmerie Nationale, apparently they are breaking various criminal laws here with their trading practices, so be warned usenext decisions by a court in one european country are now enforceable in another, thank god for the european community. to everyone screwed over don't give up and use their paypal address paypal@usenext.com to contact them.
Sorry to hear about that Pete. Thanks for the info.
Hey,
Today i too was charged directly by paypal wierd.. usenext set an automatic agreement and now they removed funds from my account.. i had cancelled on the day i had registerd but it didnt seem too
What can i doo i have opened an dispute
i am very scared as i am a student and shot of funds
Seems you're in the same boat as many before you Fakhri.
First thing, don't panic. Secondly, as a precaution I'd probably stop using your Paypal account and disassociate your credit/debit cards with it.
Then you need to login to your UseNeXT account and head to the support section which is the menu. If they fail to sort out the situation, please get in touch with us again and we'll endeavour to follow it up with them ourselves.
Best of luck! djm
Have they every refunded anyone ???
If you cancelled before the end of the 14 day free trial they must give you a refund. Simple as that.
If they say i didnt cancel then ?? coz i got a mail saying i didnt
Just wanted to comment to give a balanced outlook on usenext. I have been using them for over 3 years now under numerous accounts. I have never been chased for payments as I use paypal and only authorise payment when I want to recharge my download allowance. I have had a tecnical problem with one of my payments as it was a month overdue however within a couple of days the usenext team resolved it. Now I dont have anything to compare it to as I have only ever used usenext but I have stayed with them because the program is easy to use and very effiecent. Hopefully this doesnt annoy those who are having issues but I think is only fair to give positive views when there is one.
I read with interest the comments about Usenext...I have used their service on and off for a few years and never had a problem card wise. Their support is crap but the content is worth it. I tried giganews but couldnt get on with the reader.
The content is universal to usenet so they can't be any better than anyone else over that unless they hold it for longer (which they don't). Which reader was it? There are literally dozens of decent readers available which will work Giganews and different operating systems, so trying any one reader really isn't the best way to go about it.
Ive had the service for a year now and my conract was due to expire jan 2010. My debit card recently expired so the payment info they have will give them no cash. I planned on using my GB until it emptied out, before the plan ended. I was not aware that they automatically renewed but figured I am safe because of the old debit card. Now I received a receipt email and my monthly GB was re-upped to capacity. Am I ahead of the game and can I just stop using it or are they going to chase me............worse case scenario i would send them a check but no more card #'s for them. Any Help?
I would make sure they have your account cancelled; just because they don't have valid card details doesn't mean they can't invoice you for services you've yet to cancel - that will most likely result in a debt recovery letter through your door if the other stories are anything to go by. Let us know how it goes.
Have used Usenext for a few years and always pay thru paypal - never had a problem and love the service.... maybe im just lucky
Usenextshack, would you please - just for the fun of it, trace/whois the IP's of the "sudden" positivio's concerning UseNevah.com? Wouldn't all be suprised, if you catch my drift.
UsenetShack ;) I wouldn't name ourselves after them!
And indeed, you have to take the positives with a pinch of salt, most trace back to Germany. I only delete ones which trace back to public proxies; of which there have been about 5 on this article alone - I'm not going to censor the other ones as they seem to be from genuine private IP space but that doesn't mean they're not shills, just make sure you take whatever they say with a pinch of salt. Especially as this article ranks in the search engines very highly now.
I have 2 charges on my credit card this morning from yesterday. Both are for the same minimal amount. HOWEVER...this is not a service I have ever looked into, let alone downloaded or used. Not for a free trial, not for a "look-see" - not for ANYTHING. I have disputed the charges at my bank and have closed the card to which the charges were made. All at great inconvenience. I cannot imagine how my card number was acquired by this company. I can only hope that they realize they're not getting a single penny from me.
In addition, the bank told me that the charges originated in Paris, France. The company name on the charges was USENET.NL.
Just got caught by th usenext scam. I used PAYPAL to register for free trial only to discover too late that i had signed for 12months @92.20euro per month After the first months payment had been deducted from my PAYPAL accpount i complained to PAYPAL who said that it was not an illegal payment. By the way if you cancel the usenex account be sure to cancel you PAYPAL deductionsas as this does not happen until you manually make the cancellation in PAYPAL.
You can download full movies at Youtube if you use the correct search text. You can download entire music albums via Google if you use the correct search text. You can found anything on the internet. The internet has all the files and information people need. The government has no feets on the ground anymore as hackers can hack through it's defences. The internet world is more powerful than the President of the USA. Some people really should go found another life on another planet, goes Earth is going digital through the internet. Get used to it, or remove the internet, but I don't think they will ever stop the internet at all. :-D
Would that be the Master of Doctor Who fame?
I wrote a comment here few month ago about the extremely bad Usenext support and all the problems with them. Now, few months later, I tried bintube and astraweb. And it's perfect. Good support, full download speed and never any problems. Questions are anwered immediately and fully ontopic. With both I have no download limits and no speedlimits. Both accept paypal. I only had to move from bintube to astranet as i wanted to pay with epassporte. And they can handle this. And both are cheaper then Usenext. So you get more service, download speed and download volume for less money. Great!
Binverse Stay away nothing but problems....
Got the free 14 day trial Cost $1 billed on Paypal. Received login and pass right away. Worked great for 2 days using my Newsbin reader,then nothing.
Status window said Connection refused, Login and Pass rejected?
6 weeks later I discover $20 had been STOLEN from my paypal account by Binverse using paypal trickery to auto bill for no services. Connection still refused Login and Pasword still rejected. Contacted Binverse they sent same Login and password over and over and over again.
Customer technical service is dreadful to nonexistant. Recomendation STAY AWAY. Not Recomended
Hi Ben, I cannot do anything for you: it is a pity!
Lately I visited Binverse for a new subscription and to my great surprise I discovered that the programm has totally changed! I Now I only get a downloadprogramm for more than $ 20,-- a month (seems like the same amount of which you were transferred by PayPal). I think the only thing to do is inform PayPal. I do not know whether you used a credit-card from a bank: here in Holland you can call the bank and block the creditcard directly! If you paid in an other way you can start a procedure with PayPal: see for instructions your PayPal account. It is too difficult for me to translate it for you. Once I had a scamming account: I started a complaint to the firm I had paid and I got all my money back. You can always look after the site McAfee Site Advirsor if there are more complaints of Binverse!. I have Firefox now and the WOT in this browser tells an warns me: "this site has a poor reputation". The only thing you did today is conferming this warning! Greetings from Holland! Corry
Hi,
I got a 15 days trial and usenext took $1 from my account. I didn't realise that the trial period is over and as a result today they took £84.99 from my account for the 1 yr subscription. I immediately on recieving the charge notification logged into usenext account and sent them email asking to refund. Like other people I also got a reply that there are so many cases pending and my response will take 30hrs. After this I went to paypal account and saw this agreement which I cancelled and a raised a dispute from paypal asking them to get the refund.
Not sure if I did the right thing. My membership is still active on usenext, I didn't cancel as I've heard you can't contact them if you cancel your account. Pls help £85 is lot of money and I don't want this service.
Pls help.
Dear Kzkalra,
we experienced some technical problems in the last few days, which is why many more customer inquiries than usual reached us. We are sorry to hear that your request could not be responded to immediately. Please do not hesitate to contact us again no matter whether your account is still active or not - our staff will be glad to help.
Aviteo Ltd.
Dear Avetio,
I would appreciate If you can cancel my account, which I think you have and at the same refund the entire amount. If you are so genuine to come to this forum and reply to my query and I'm sure you would be genuiene enough to refund the entire amount as I don't want this service for 1 year. And I don't think I'm asking a lot as am innocent customer, you go to any retailer and you would get some sort of money back guarantee (not just the trial period) for the retailers product or services.
However, having read so much about your company that I strongly believe that my request will be ignored.
Dear Kzkalra,
a refund has already been initiated and you should receive it within the next few days. Otherwise, please get in touch with our support team directly and let us know. We apologize for any inconvenience. If you have any further queries, please do not hesitate to contact us.
Aviteo Ltd.
Very impressed. I'll wait for confirmation email from Paypal.
Thanks,
I had not realized that I had reached the end of the trial period. I expected contact and the options open to me for continued use of the service. However my pay pal account had been debited with an anual subscription for 25 gb a month. I telephoned the Usenext helpline and was told there where no options available I would have been happy to continue on a monthly basis. I was treated in a cold uncomprimising way and told nothing could be done to resolve this issue. I felt cheated and the subject of a criminal scam. I contacted Pay Pal and they refunded in full the annual payment. I hope this is an end to this problem.
Dear Kzhalra,
In the first place I feel very sorry for you. Very many and many persons have been deceived by this "organisation". I think the only thing you can do is as follows. Please contact again PaylPal, because they have "a complaint procedure". You can open a dispute to the reseller by them. You tell the story and how UseNext is working all over the world. Mention in this complaint this website, the Dutch website www.belazerdophetnet.nl (I am Dutch, you know). You can also inform the McAfee website about the way this fiirm in Germany acts to their clients. But there is a ONE THING you have to know. By taking this subscription you agreed to their terms and conditions. It seems every time I read posts about this firm that many people do not read "these terms and conditions" very well. I do not know in which country you are living and what the law is telling you about this kind of issues. I only know the situation in Holland here. Indeed: they have a lot of complaints and all the stories are the same as your story. is.
No problem menneke. Thanks for taking time to reply to my problem. I live in UK. After I raised the dispute with paypal they have refunded the amount to me however I'm not sure whether I'm 100% clear from this. Would I need to do anything more? Although, I don't care anything beyond this as I think the credit file is not impacted by these transactions.
Hi Kapil,
It is a good thing for you that Paypal has refunded the total amount, paid by them to UseNeXT. If you have registered a creditcard at Paypal you can ask - for security reasons in the future - your bank for blocking your creditcard and ask them for a new one. I do not know exactly if you will be safe in this case. Perhaps you can ask Paypal wether my suggestion to you is a good idea. An other thing you can make a warming for people in the future on the McAfee Site Advisor site (just google it and you can register). You can give information about UseNeXT and your experience to this firm. You can also mention on this site about the practices they are doing with people. I was so lucky not to be a victim of theirs: although they tried to do so by sending me an email a yaer later (payment for 2008: received in 2009). They asked me to prompt the link for a payment but I knew that I had not taken the amount of GB for downloading. So I wrote a very angry letter to them in English. Apologises followed and I have never heard somthing from them anymore. By the way: Paypal is a good service for their clients. They are very easy by giving back your money if you have a good complaint. I can advise you to pay by Paypal only! First: you can get back your money very easily. Second: the firm to which you have to pay, does not see your creditcardnumber. And this is the most important thing nowadays in this skimming world!
Greetings from a cold Holland Corry (yes I am a woman!)
Binverse are running a scam. They charged a RECURRING payment of $21.99 to my PayPal without authorisation. They use the free trial ($1) to obtain details to run their fraud operation.
Avoid at all costs! There are much better options (e.g. giganews, easynews) who don't need to resort to underhanded tactics.
Binverse are thieves.
Binverse is the next scam in the Usenext mold.
Check out: http://www.complaintsboard.com/complaints/binverse-c226464.html
I have personally been conned by them and their trial membership.
I just googled the McAfee security site and found a big RED cross on it. concerning Binverse. You can also do the same thing for UseNeXT!
I shall give you the hyperlink:http://www.siteadvisor.com/sites/binverse.com
Greetings from a cold Holland!
I been Usenext for quite some time now, I never had a billing issue or anything , I might have been one of the lucky people who wasn;t frauded I guess.. The seervice is great "to my standarts" I have downloaded a shit load of stuff and the speed was great..
I do not work for usenext and was a bit nevous, I haven;t renew anything yet, as I have some 45gb left. reading your posts I will not renew with them, eventhogh I like the service. so far
Tim
I never had a problem with billing .There was some confusion initially when I took the 2 weeks free trial but this was rectified after contacting customer support.The reason I dropped the service after 3 years was that some movies {Men Who Stare AT Goats} and {An Education} were not available after general release.Now I know thats not Usenext's fault.But at that time 90% of their downloads were Russian Cams.I found I could get all I wanted from Demonoid or UK Nova.They have approached me to renew my account but I just don't need it now.
I have also identified a double payment of one years subscription. The worst thing about this is the 'contact us' section. Every time i try to contact USENEXT SUPPORT I get this rubbish feedback page, that only offers a very limited drop down menu for coments. Nothing relating to overpayment. And when your eceive yr confirmation of memebership you cant REPLY to usenext. so I have not been able to query the over payment yet ?? There is a phone number but it looks foreign exchange which will cost me more !!
It's a total scam. They are just trying to pretend that the files that you are looking for exist, but 99.999% do not event have a close match!!!
Besides that they charged my debit card without notifying me. I ended up taking legal action through PayPal?!
Dear Nic, UseNeXT does not advertise any specific downloads or files at all, since we do not provide any content but merely the access to the Usenet. However, it may well be that someone links to material found on the Usenet. In this regard, we would like to emphasize that we do not encourage downloading of copyrighted material. As to the charge on your credit card, when you sign up for the 14 day trial, you are notified several times about the automatic extension of the contract during the signup process. Not only is this stated in our terms and conditions, users explicitly have to confirm this during the signup. Please also see our statements regarding this matter on usenetSHACK.com. However, if you would like to cancel your account, please get in touch. If you haven’t used any download volume, you will receive a complete refund. Otherwise your money will be refunded according to the amount of data volume used.
Aviteo Ltd.
Aviteo Ltd, i have never used any download time from you and you refused to refund me so you are lying, the french chambre de commerce have told me you are working illegally, because you give a french address but are not registered in france, the police nationale are investigating your company for fraud, i am not the only complainant in france. the sooner companies like yours are got off the web the better
pete
@Aviteo:
If users dont download any volume, you will receive a complete refund?
Thats a lie. I only had try the 14 day trial, and don't use 1 mb of download. 1,5 year after that i received a bad mail from an collection agency. Aviteo want to let me pay 162,50 euro. For what? For nothing, but they are really big scammers. I have told my experience to a computer magazine and they made an article in the magazine. They warn people against companies like aviteo-usenext. Also i had a lawyer. When they try to scam me one more time i make a phonecall to the lawyer. Then we should see what the judge finds its. But its almost a year ago that they send me the email.
I will warn everybody against aviteo-usenext: Don't deal with them!!
It seems that Usenext does not advertise on torrent and ed2k sites as heavily as they did a few years ago. However, another usenet provider which goes by the name Usenet.NL has emerged as an advertiser. Although it has a different name and address, Usenet.NL and Usenext share a similar (or almost identical) business model, proprietary newsreader, advertising, website, and hosting provider. And perhaps to no one's surprise, similar levels of customer complaints.
As with Usenext, nowhere on Usenet.nl's site is there any mention that users will be charged a hundred Euro up front. (users of Usenext/usenet.NL are apparently supposed to figure out for themselves that a listing of the monthly price with the words and "yearly membership" means that the initial charge is 12 times the price listed.)
It's not unusual for a company in the usenet business to operate under multiple labels (Newsdemon/Thundernews come to mind) but in this case, does Usenext engage in this practice because of its bad reputation and negative name-recognition?
It seems that Usenext does not advertise on torrent and ed2k sites as heavily as they did a few years ago. However, another usenet provider which goes by the name Usenet.NL has emerged as an advertiser. Although it has a different name and address, Usenet.NL and Usenext share a similar (or almost identical) business model, proprietary newsreader, advertising, website, and hosting provider. And perhaps to no one's surprise, similar levels of customer complaints.
As with Usenext, nowhere on Usenet.nl's site is there any mention that users will be charged a hundred Euro up front. (users of Usenext/usenet.NL are apparently supposed to figure out for themselves that a listing of the monthly price with the words and "yearly membership" means that the initial charge is 12 times the price listed.)
It's not unusual for a company in the usenet business to operate under multiple labels (Newsdemon/Thundernews come to mind) but in this case, does Usenext engage in this practice because of its bad reputation and negative name-recognition?
HI Come on dudes where is your mind ? did you ever heard you can test every site reputation that is test them before procceed to buy the actuall product by using valid - virtual - credit card with small balance in it about 5 - 10 dollars and so they couldnt EVER charge you anything , you get the free 15 days trial and then you forget them.....
so happy didnt loose any money from this terrible usenet service .....
LONG LIVE TESTER AKA ...... Have think so many tricks to hack for an unlimited times free usenet 10 days trials.....
Recently cancelled my Usenext account during trial period like most, only to discover today that i had been charged 95 euros for the 12 month package, which as you can imagine is a bit of a shock, i have emailed paypal@usenext.com, left a message via the online support feature, i have probably used the software twice during the trial period before i decided it wasn't really for me, what are the chances i should get a refund having not actually used any of the download quota or account.
Hi Tom, Here is a Dutch woman, who will try to give you an answer to your question. In this case it does not matter if you have taken your downloadvolume or not: they always charge you for the costs you discribed in your question. I do not know wether you have a Paypal-account? Please write me back if you have an account with them and in that case I can give you further instructions!
Greetings from a cold Holland (and I have a flue!!). Corry
Yes i used a paypal account to create my account with them and pay the $1 fee when i signed up for the trial, and cancelled, but then i was charged the 95 euros a few weeks later :(
Hi Tom,
I have a kind of good news for you. Here in Holland Paypal is very friendly to give you your sammed money back if you start a complaint to the seller. You just can find it on the PayPal-site when you log in. You can tell them what you have done and just tell them that you gave NO PERMISSION to UseNeXT to debit you Paypal-account. You can also place a hyperlink of this site of usenetshack.com to them. Just take a look at the MacAfee Site Advisor (just google it: I do not have the URL ;)) .
I think that PaylPal has already been hearing about this UseNext for many times. So I think when you start your complaint about UseNext to PaylPal the chance will be pretty well that you will get your money back from them!
Sorry for the very late posting, but I hope it will be helpful to you (and others who have been scammed by this scam-site!!!).
Greetings, Corry
Thankyou all very much for you kind help, I have ven in touch with paypal during the early hours of this morning and informed them about the situtation and howbi gave usenext no authorisation tontake the fund for a 12 month subscription, I was then replied to by paypal saying it would take ten days for the case to be supported, to my suprise this morning when in checked my mail I had recieved another email from paypal saying that they had finished investigating my claim and that the full ammount of money taken would be refunded into my bank account in the next 5 days, a huge relief to myself and also shows that they are aware of the problems many people are having with usenext.com, if anyone would like any further information please don't hesitate to ask, I feel fortunate enough to have dealt with some very helpul and friendly people on this site and wish to return Ny help and advice to others in the same situation.
Hi Tom,
I saw you were so glad that you got the money back; in my eyes (but who am I) you were very hurried to deal us with your glad message!
Tom Your wellcome and have a good weekend. You can now spend your money that you get back in a "normal" way!
Greetings from Corry
I think you guys are being unfair, just give them a chance, I'm sure its not in their interest to lose the clients..
So far my experience with them has been a good one, if that changes I will let you know..
And one more ting to the morons that click "agree" to everything do you other to read what do you agree to ?
@Tim: I am not a male but a female.
In my opinion UseNeXT IS and WILL remain a scamming site: please can you tell me why PayPal has given the money back to Tom so quickly???????
By the way: they have had chances enough: can you tell me why they have a new website in Italy now? Please stop your "hatemail" to the people here (if you can) and just be glad with your own experience to them. "And if that changes you will let us know". This seems to me a good idea!
I use a Firefox-browser and the sites of UseNext AND Binverse are remarked as very unsafe sites (WOT). Just keep away from both sites!!!!
@Menneke ,
First of all I wasn't responding to your comment. Second, what your gender got to do with Usenext, does that mean the females have some type of priority, your luck of knowledge has proved that you are a "female".
As far as Usenext being registered in Italy or Africa I could care less as long as I can get my files.. For your own info Firefox reports bunch of legit sites as unsafe, however you have to use your own reseach like I did.
Last, but not least I was writing my own opinion, and if you think that's "hate mail" you either have reading issues, or can;t translate it properly, regardless to say not everyone has to agree to you. Again this is only my experience, if your was bad you already wrote about it, but don;t see a reason why do I have to agree with you.
Good luck in your file search.
Tim
dear tim
i am one of the many people robbed by usenext, i have never been on their site i don't even understand what they do, i have never downloaded anything from them, somehow they managed to take out 90€ from my paypal account, when i complained of a fraudulent action to paypal, they replied in under 1 hour (fastest service ever) and said they had contacted usenext and i had agreed to the charge and refused to reimburse me. usenext refuse to reimburse me, closed my paypal account i have since changed bank cards and i have reported them to the police Nationale in France who have many similar complaints of this criminal organisation, and are passing the information on to the german police. they also claim to have a french business address but are not registered to operate here, i'm glad your having a good experience with these con artists if of course you don't work for them!!!!
Peter wrote:
i'm glad your having a good experience with these con artists if of course you don't work for them!!!!
Peter: read my lips!!!
I'm a bit surprised about all the bad stuff you're spreading here about usenext. I use it myself and have never been dissatisfied. Surely not everyone seems to have good experience with them and I'm really sorry for everyone who has been scammed by them. But what really gets me is that this is meant to be a platform for open discussion, though it turns out to be nothing but a board for "hate-mails". Furthermore, if just one person speaks positively about usenext they are immediatly accused of working for them. Come on guys, there are also people in this world who like and use this service and who also gladly pay for it.
Ford,
I agree with you, I mean I'm glad boards like this are very useful sometimes, however what I'm seen so far anyone who says somthing good about usenext is being labeled as I work for Usenext, i can;t believe I waste the time to keep posting about them..
One thing I wnated to ask the the people complained why you searched for usenext prior to sign up ?
Someone mentioned he was changed without using the service that's another story, but paypal give the money right away.. One thing you guys need to keep in mind Paypal will close your account if you have many complains in addition they will hold your money for a long time, if usenext was a fraud Paypal would have shut they down.. Anyway, this is my 2Cent...
Good luck to everyone, and again NO i do NOT work for Usenext, it would be nice if they give me some extra data as its almost time for me to renew..
Love you ford, love you tim,
nothing i have said is hate mail i wouldn't waste my time hating criminals, They robbed me paypal didn't refund me, though i see on paypal forums they are starting too so hopefully paypal will cut them off, but tim what happened to you, your english was great before but in your last posting it was terrible, almost like it was written by another person, or has the usenext translation software gone on the blink
other links about usenext could find thousands more http://www.slyck.com/forums/viewtopic.php?t=26238 http://download.cnet.com/UseNeXT/9241-2164_4-10507007-2.html http://torrentfreak.com/music-group-gets-court-injunction-against-usenext-100309/ http://fileforum.betanews.com/detail/UseNeXT/1114006557/1 http://ezee.se/articles-blog/2008/05/04/usenext-usenext-and-more-f__king-usenext/ http://forum.utorrent.com/viewtopic.php?pid=179752 http://www.gnutellaforums.com/general-p2p-network-discussion/39043-new-super-fast-download-system-usenext-warning.html
Pete,
Not sure my english hasn;t changed. Its me posting the same email used as the last few posts..
Its sad to hear that you're robed, however from my experience paypal has paid me..
Oh, I alomst forgot, I had an issue with paypal i sold something on ebay and they were not giving me my money, so what I did I complained with bbb, bbb.org and they gave my money few days later. So do that if you think you got a valid case..
Good luck, I hope you can recover your money soon.
Yep... I'm an idiot. I was also caught in their web. BTW... They also go by usenet.nl and http://www.friendlyduck.com/AF_TA/PublicArea/misc/miscLogin.cfm as their affiliate program....
Fortunately, I have a legal staff that will go after them but everyone else... Be Careful... these Very NASTY People are exactly what all the warnings are about.
I signed up for the free trial on usenext and downloaded the 5 gigs with in the first couple of days so i clicked on the link to purchase a package that was $10.05 and clicked the submit button and it then let be continue downloading so i think everything is ok nope i just got hit for a $101.65 charge to my account wich caused over $210.00 in overdraft fees on my bank account i called there tech suport and explained to them that i purchased the 10.05 package and was waiting for it to hit my account now i was charged 101.65 they said they had no record of it. i told them that i downloaded 35 gigs and they said they only showed 5 gigs that i downloaded so since i didnt cancle my trial i am being charged for a year . I asked them if i didnt clikcked on ther pakage and submit the payment to upgrade to the 10.05 for one month why did it let me continue downloading they said i didnt and must be downloading in free download . i was like hmm if you can download for free then whats the point of charging people they had no answer , and i didnt use the free download mode so they say send me a screen shot of the downloaded files maybee it was a glitch in the system so i loged in and took a screen shot but the free download was lit on the screen and i dint notice it so i cliked on the highspeed download button an looky here there is the 35 gigs i downloaded took a screen shot and sent it to them again and i got no responce . so this makes no sence they dont no what the hell there doing over there i have filed a claim with paypal and my bank i asked to talk to there manager Christian Robert Schuetze and they said they cannot transfer to him and the reason why was he dont speak english bunch of bs stay away from usenext because if you dont they wil use u next .
Felix: I feel deeply sorry for you but you did the steps in the right way!
Please will you be so kind to tell us when you will get your money back from PayPal? I thank you in advance.
Greetings from Holland!
I was also billed from this company for 80.13 euros. I didn't even receive and email or anything!
Totally a Scam.
Hey there, I also had some experiences with the usenext-free-trial. I thougt "hey, why shouldn't I test it, if it's for free" - but I have not read that I have to cancel before the 14 days are over. So they charged my account and I was very angry. ;) But after a short call to their support center, they refunded me, because I had not used usenext after the 14 days trial. So I wasn't very happy as they took the money - but I would not say that it is a Scam, because they gave it back to me...
I just had a similar experience with usenext. When signing up for that service I didn't realize it would turn into a contract. No need to say I really felt sick when my PayPal account got hit by a 100$ bill. Next thing I did was I immediatly called their service, telling them I just used it once within the free trial and that I had absolutely no interest in using it anymore. It was rather out of desperation, I didn't really think it would do any good, but to my complete and utter surprise the lady told me that this is no problem, they could simply cancel the contract and refund the money due to the fact that I didn't use it during my "contract period" so far. Two days later I had my money back. They won't be able to make up for the shock they caused when I checked my PayPal account, but at least in the end they didn't cause any financial damage.
I think it is unfair for you to post claiming usenext is a scam. They do provide a service for profit. They may charge a bit more than other companies with similar services, but it is their right to charge what they want.
I have used usenext several times. Each time I was relieved to find the files i wanted with a simple search with their client. The download speeds were excellent, downloading full movies in as few as 5 minutes.
The community within usenext is also of great value. Most files which are virus ridden are commented on, warning users. They also have forums in german and english where users help users get what they are looking for.
So calling them a "scam" is pretty missleading, I'd say boarderline slander. The only thing I've read here, or anywhere else, about usenext is when ppl attempt to cancel in the 14 day trial, they find themselves still billed.
Usenext has never posted anywhere about them being a free service. Anyone beginning the trial with no intention of paying are not being scammed... they are being stupid.
I do believe it is unfair for usenext to attempt a full year in advance service as the default for renewal when the trial term expires...
But I am a usenext user. I did the 14 day trial 3 times now considering their product over the years (torrents were my choice) and have had no problems at all canceling ONLINE with no human interaction before the trial ended... and this most recent time (I am now a paying member, screw torrents ;p) I received 4 emails during the trial period with details both of what I would be billed if I did not cancel (80 some euro) and a link to cancel directly, online, if I wanted.
I opted for the monthly billed service instead of the year in advance, and that is all I paid.
I paid my bill, service is rendered == NOT a scam.
At risk of tainting this respectful post... I would comment that ppl signing up for trials of software which is designed to be for profit, only to steal the service in the trial with no intention of becoming a subscriber or paying for the program, are perhaps the real scam artists in this story...
It seems you are a lucky person by using UseNeXT.
Until 2008 I was the same lucky one: I could cancel my montly account very easily. But I am convinced that in the second part of 2008 their policy has been changed. You are writing about you had a free trial for three times: I cannot understand this. A trial periode is given once: I never succeedded in getting an other trail period.
You ended your contribution with the next sentence:
I would comment that ppl signing up for trials of software which is designed to be for profit, only to steal the service in the trial with no intention of becoming a subscriber or paying for the program, are perhaps the real scam artists in this story..
I cannot appreciate your arrogance to write it down. The reason is as follows. The last time it seems that UseNeXT is very quick in giving back the money to those people who claim their money back! Therefore it seems to me that - due to the many complaints in England AND Holland en God knows how many countries - they have changed their policy in the right way.
I will save my energy by not spending any attention to you! Just be lucky at UseNeXT: I am lucky with Rapidshare, Hotfile , Depositflies etc.. And as longs as it is possible I also use - YES - p2p!
Hi there. Another person scammed by the scammers. My Paypal account just got charged 100.96 usd for something I never used. I signed up for Binverse 14 day trial and for some reason it didn't work. The 1.00 verification charge to my Paypal account worked. I got an email from Paypal today stating that I had bee charged 100.96 from Binverse and an email from Binverse thanking me for my 1 year subscription. My first thought is, Who is Binverse? I then looked back through my emails to find 2 things. I had signed up for Binverse 2 weeks ago. 2. I had/have never used Binverse. In fact I found an email they sent me over a week ago asking why I hadn't used the service. It never occurred to me that they had automatically set up an auto debit of my Paypal account when I paid the 1.00 initial fee, if I didn't cancel within the 14 days. What now? Not sure. I have never used Binverse. Never downloaded anything from Binverse and never intend to. I called customer service and was told no refund. "It's your choice as to whether you use Binverse or not. We will not refund your money. You are in for a year. Cancel if you want you are still in for a year." This happened just about an hour ago. David
Dear David,
I used to use Binverse in the past and they worked very correctly. But nowadays I do not use Binverse NEVER because they have changed their policy of paying for an account. I can inmaginze that you are pissed off of Binverse. I use a Firefoxbrowser and they are marked by WOT with RED!!!. If you want further instructions for how to get your manoney back, you can open a dispute trough PayPal. You have to do this within 45 days from the day you have been charged by Binverse.
In an other topic on this site I explained how to do this. So please: try to find this on this site and the author is MENNEKE ( from Holland).
But: probably you could have made a mistake by accepting Binverse rules of payment without reading their rules. In this way I discovered a time ago that their police had changed and left them for FOREVER. I wish you good luck by getting your money back by Paypayl and don` t forget to attend Paypal to this site! Binverse is an other company than UseNeXT, but they maintain the same scamming policy by deceiving people to try an trial
By the way: I have a suggestion to you. Just call Binverse back and tell them that they are in " the black picture of scamming" and mention this site to them. I am curious of what will happen then: do they chose for money in stead of eggs? ( Dutch proverb ;))..
I have used usenext for years now never had any problems. But then again I am on month by month plan paid by paypal that i control payment from (no auto agreements).
This post has me concerned and I see a few people cancelled your account, how did you do this?
Dear Caped Crusader (what is in a name ;))
I hope you saved your login and passworddata UseNext sent to you when you took an account for downloading their stuff. If you have these data not anymore you can request a new login and pw.. You go to the members screen and then you logg in to your account Somewhere you see in your data you can cancel your account there. You are asked if you want really to do so and you click YES!!
That is all as far as I remember (it is just a long time ago you know). Please give me a reply if you succeedded in getting ridd of this scam!! And David: how are you????
I would like to hear someting from you both. Kind regards from Holland!
TO THE MODERATORS OF THIS SITE:
I would like to see that you do not recommend BINVERSE for a GOOD ALTERNATIVE FOR UseNeXT ANY LONGER!! I would very appreciate that this recommendation will not longer be mentioned as several people are also scammed by " THIS SERVICE OF BINVERSE!!"
Hi there. Thanks for the encouragement. For the record, I just got off the phone with Binverse. Their position is that I signed up for a contract and after the 14 day trial if I didn't cancel the contract, they can roll it over into a long term contract with no specific time frame. They have chosen in my case to make it 1 year. My position was in the conversation that in order for the contract to be validated, or executed, I have to receive something. Failure to receive something never validates the contract. I have not download 1 kb from Binverse, which their records verify and I do not wish to download from Binverse. It didn't work for some reason when I first signed up and so I never downloaded anything. That being said if someone wants to use Binverse go right ahead. My objection is that they automatically turned my trial into a unspecified long term contract. The lady, who was very understandingly pleasant, had a hard line that she had to follow. No refunds. I filed a dispute with Paypal yesterday evening but this is a virtual item and I don't think Paypal covers it. So if I escalate it in the resolution center it will probably generate an auto response to close the claim as one that is not disputable. Also for anyone doing research I did get some info. Whether, or how accurate it is I don't know. The service center I spoke to is suppose to be in NJ zip code 07024.
Hi David, Thanks for your reply! Off topic: Yesterday I wrote to the moderators of this site that they recommend Binverse as an alternative for UseNeXT!!!
Of course it is clear that Binverse will never pay your money back: they go just for the money paid by the victims of ingnorance as you problably are. I am sorry to mention this fact but it is - it is a pity - the truth!
You tell us you opened a dispute wit PayPal. I just do not know what you have written down to them. Did you give them a hyperlink to this site? For more info you can also search on the McAfee Site Advisor for Binverse. If McAfee has received many complaints of victims from Binverse you can also mention this in your dispute to PayPal, I do not know the name of the site exactly but just search by Google and type in their site " Binverse com.". If their might be a lot of complaints mentioned on this site you have stronger arguments to PayPal to give the money back. They just ask you first to take ection to the reseller. If you do not succeed in this case with the reseller of your Binverse-account PayPal will write them. But YOU are the one who has to give them strong arguments why Binverse failed in doing their policy as they do. Just good luck: will you be so kind to answer to me on this site? I thank you in advance. I know my English is pretty good, but not my mothers tongue...;). My mothers tongue is Dutch!!
Hi Menneke. I am not out of options yet. I just want to exhaust all avenues before stopping payment. In the country we cannot have a balance with Paypal and so transactions all have to be done through a link. This being said I didn't want to do this unless I had to. I was so hoping that....Ah Ha. Just got an idea Menneke!!!!!!! There are several people who wrote earlier and stated that they are very satisfied with both companies afore mentioned. I might be able to resell my annual subscription. I would consider selling mine for only 90.00 us. for a whole year(well just a few days short right now). WITH NO GUARANTEES. What you think?
Hi david
i was robbed by usenext, unfortunately i think you'll find most of the positive comments you find are probably employees of the company trying to offset the negatives, there are thousands of links to comments about them, binverse unsenext wouldn't surprise me if they are linked,exactly the same scams, i've never used either yet i was robbed and paypal refused my appeal in less than Two hours, of course they are earning off this, i had to change credit cards, passwords for my computer, and internet and when i wrote by recorded delivery snail mail to paypal they sent a reply saying they were too busy to reply lol good luck maybe you can find someone who'll buy it off you but do you really want some other poor sod to risk having these virus ridden con artists infecting another computer,
good luck best wishes pete
Hi David and Pete,
I think Pete is right! I live in a calvanistic country (reformed churches you know but I do not like them), but I have a proverb for myself: honesty takes the longest time! As you can see I think it is not a good idea to sell you account to someone who does not know from the practices of Binverse!
So think about what Pete said as a question: he has right! In Dutch we have a proverb: " do not something to an other person, what you do not want for yourself!!". Just go the way I told you and admit to yourself that you might be have learnt of what you have done! By shame and scandal someone becomes wise!! And selling this rotten stuff I should never do so, but who am I......
David: good luck with everyting but do not deceive innocent people!
In the meantime I sent a message again to the board of this site: I requested them to remove Binverse from their recommendations as they have changed their policies! See you later.....?
Hi there Menneke and Pete. Thanks for the feedback. In saying what I did about selling my year subscription I meant total facetiousness.(joke) If it was taken as anything else I apologize. I just instructed my bank to reverse the charge to paypal/binverse. We will see what happens. Wishing both of you a fabulous day!!! David
Hi David,
You keep me going writing on this site! Just go your way and do not forget to menton of you action(s) to reverse your money by your bank and/or PayPal. Please keep be in touch with us and I also wish you a lucky day! Here in Holland it is already 21.45 PM: so the day has almost gone......
hi menneke
don't say i'm right you'll ruin my reputation lol,
hi david, sorry i took your comments so seriously it's just the wankers like usenext and binverse really piss me off, for the moment the advantages of an unregulated internet far outweigh the disadvantages but if these tossers continue more regulations will be brought in, still they are breaking laws in europe so i guess they'll get theirs.
cheers pete
Hi guys
Well basically I used a glitch to get a free trial entering your paypal account passeord 3 times wrong and they still send you password. However now they are asking for that 1 euro and I don't have a paypal account! I am only 14. However I did another stupid thing I clikced on the most expensive package and now they send me an email for 50 euros.
Help what should I do. If I don't reply wil lthey just leave me alone because I have never even logged on to both of the accounts.
I'm quite scared and I don't want to telly my dad :(
Oh poor Dougal,
In the first place (and you problably will know this!!) is is forbidden to do things as you described above. The reason is that you are in the minority age of 14 years and your parents ( in this case - o poor Dougal your Dad ;() have to give you permission of doing this sort kind of things. I have only one advice for you:put your shoes on and tell your Dad about what you` ve done!!As a result of telling him he might be mad and angry to you, but ONLY HE can you get out of troubles, that you perhaps created at UseNeXT!
Are you able to place a copy of the email they sent to you on this site? Then it will be possible for me to consider this email and wehther you must be afraid of them or not........ I am not able to validate the written data they sent to you. Dougal: keep going strong and tell us the rest of the story.......
Good Luck from Corry (a woman of 57 years old ; hope you don` t mind).
Hi Dougal
first don't worry we all did dumb things at your age and after in my case, but first thing is you have no contract with them you cannot make a contract at 14, you can block their emails in your options on your email package, they can't do anything, just be careful in the future, free trials are never free, you always pay sometimes, when it is free they never want any details of paypal or credit cards.
BUt when you read these blogs you can see they are all intelligent articulate people (with the exception of the usenext employees leaving fake comments all over the internet) and they have all been screwed by this company.
SO don't stress, and have good holidays
pete
Yes that is what I have done. So the contract has not started as I haven't paid anything or used it yet so they will probably just cancel it.
Thanks
I had caught them trying to charge me ahead of time, and got paypal to return it to me. I canceled my account hoping it would close and they wouldn't bill me, but nope. They just opened my account again and billed me. Took the money out of my weekly pay and I was unable to use the money for what I needed. Now the payment that was made was returned and is on its way back to my bank. :)
Usenext has a fake address, as does my paypal. They have no way to credit me and no way to contact me besides email. I don't want to log into their site to cancel my account, because they'll have a current IP to work with and I'll end up having to go through the whole PROVE IT shit, but should I do it anyway? They have no real piece of credit from me, no address, etc. Am I safe? Should I prepare a few bits of mail?
Hi Collin,
Please do not do or try anything!!! according to UseNeXT!!!
A fake address does not say anything: if they will do you harm they can (I do not know in what country you live) try to get your REAL address by asking your IP-provider. As long as they leave you alone you might do also the same thing!
P.S.: PayPal also a fake address? In your account you have to give in your creditcard or bankpaymentdata. If Papayl will detect this, I do not know what they do with such clients as you..........By the way: how old are you .......
I gave them my bank data in paypal, so that is true. My address though, I'm pretty sure its not real. I think. I'd have to check.
Yeah, my address is correct I guess. I guess it was just my name on the paypal account that was false. I'm usually very picky with giving out info on the internet. I've called paypal a few times, and they didn't seem to care that I was using an alias. :P
I'm 21.
And thus is my point previously made, proven..
Usenext isn't a scam. They are a business doing this for profit. The scamers are the ppl attempting to set up these trials only to leech the product and then quit!
Fake address to paypal and usenext... You lie on your drivers license too? How about your taxes?
usenext is a scam, i've never used their service and they robbed me, i don't use any service like they offer, i don't download movies or music, considering how paypal treated me i think colin has reason not to give all his proper details.
No, fool. I signed up in a rush, thinking "ah, its a free trial. they'll warn me" to try to find a file for my father one day when I was looking over torrents. All my info is real, except when I deal online, because I'm overcautious because of things EXACTLY like this.
TO GRIMNIR This person is in my opinion one of " the undercovers". Why does he not react on what Collin just wrote:
"ah, its a free trial. they'll warn me" And this is exactly what they DO NOT, waiting for the next victins "caught in their trap". Here you prove by writing these words UseNeXT is indeed a scam!!!!
Did you just say I'm one of the "undercovers"? o_O
I've been ripped off by this comany.
Hi Collin,
I apologize for understanding my words wrong!
I just quote you in my answer to Grimnir.
And: just read what Grimnir is saying.............and make your conclusions!!
Kind regards, Corry
Undercover... wouldn't that be sweet! To get paid to go around trolling forums on Usenext behalf <_<
No, I'm just a satisfied customer. I'm currently using usenext to get my movies, games, apps and such without worrying about seeders and dead torrents.
I'll respond do what collin wrote.
Free trials are never free. They are a hook. Many companies use them. It is a legit business practice. A company offers a "free trial" as a way of getting you to sign up and agree to pay in full for their package unless YOU cancel!!
Buyer beware, what YOU do has consequences.
However, usenext did send me several email warnings about the trial period, with html links inside giving me a direct online option to cancel with no delay or human interaction... <_<
Usenext gave me nothing, and billed me before the trial was over. On top of that, I DID cancel after I got the notice. I thought "hey, maybe they'll take the hint. its still my trial period after all". Naw, they just re-opened it and billed me. I'm sorry, but that my friend is the worst business practice I've seen in ages, and I'm counting it as a scam.
Thank you for your help by the way, Menneke. I'm honestly losing sleep over this. Still waiting on an email back from them. If not, I just won't ever sign on and won't make any further moves towards this. I got my money back, maybe they'll just drop it, close the account.. and leave me alone. But thats wishful thinking I guess.
Dear Collin,
I feel pity for you and all persons who read this site, will agree to the scamming practices of UseNeXT and Binverse (ecxept the one I quote and a few more...;)). I only can inform you as follows. This week I got a message back from the Board regarding UseNeXt as Binverse as well. As I am not a part of the Board I cannot mention what they wrote me, but they took my email very seriously regarding the practices of both companies. End off topic!!
I understand you are at the age of 21: it is an age you are (very) vulnerable of what in the world is going on by bad people. I am 57 years old and I am also naive. But I might give you one advice: I am pretty sure that you won` t receive ANY email from UseNext for another payment. And if they do so you just will go to your bank again and point them to this site! And I am ending now by wishing you a better sleep.........
By the way: i` ve just got an idea if you have the courage to do so. You can change your email-account or did you already have an alias?? I am too lazy to make one.......
When the emailaddress you described to UseNeXT will not be existing enamore, you ARE really save, bacause the will get this mail back as an " undelivered post". Sometimes this happens to me when I type a wrong mailaddress or the mailaddress I wrote to had disappeared because of fraude by the company........ I do not use these download services anymore: torrents are still alive and just download by eMule the former EDonkey) if you want to download stuff or use a Bittorrents-client..........no problems af scamming companies anymore!